Thank you for choosing Vyomchara Private Limited. We appreciate your interest in our innovative drone and AI solutions. We strive to provide you with a rewarding experience while exploring, evaluating, and purchasing our products, whether on our website vyomchara.com or through our customer support. For simplicity, we will refer to them collectively as the "Vyomchara Store" in this policy.

Vyomchara Private Limited is a company incorporated in India, with its registered office in Delhi, India.

As with any shopping experience, there are terms and conditions that apply to transactions at the Vyomchara Store. By placing an order or making a purchase, you agree to the terms set forth below, along with Vyomchara's Privacy Policy and Terms of Use.

1. Returns and Exchanges

Products purchased from the Vyomchara Store cannot be refunded or exchanged.

If you believe your Vyomchara product is defective, please contact our customer service team to discuss your options.

2. Wireless Services

Some Vyomchara products may utilize wireless services that may incur extra costs. These services are governed by separate agreements between you and your selected wireless service provider.

3. Additional Product Terms

3.1 Warranty

Vyomchara provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Vyomchara-branded product. The applicable warranty terms and conditions are provided via email and included in your product package. This warranty is in addition to any consumer protection rights under Indian law.

3.2 Software Modifications

Modifying the software on Vyomchara products without authorization violates the software license agreement. If unauthorized modifications cause issues with your product, repairs will not be covered under the warranty.

4. Pricing and Price Reductions/Corrections

4.1 Pricing Policy

Please note that Vyomchara does not display prices on its website. Customers must get in touch with the Vyomchara team for pricing details. Vyomchara reserves the right to change product prices at any time and to correct any pricing errors that may inadvertently occur.

4.2 Price Protection

If Vyomchara reduces its price on any Vyomchara-branded product within 14 calendar days from the date of your purchase, you can contact the Vyomchara Store to request a refund or credit for the price difference. You must contact us within 14 calendar days of the price change to receive the refund or credit. This excludes limited-time sales or promotional events.

Price protection applies to up to 10 units of a particular product, and proof of purchase or product possession may be required.

5. Payment Options

For payment information, customers must get in touch with the Vyomchara team directly. Vyomchara may block up to the total amount on your credit card upon placing an order. Your card will be charged once your order is accepted.

Vyomchara reserves the right to verify the identity of the credit card holder through appropriate documentation.

6. Order Acceptance/Confirmation

Vyomchara reserves the right to cancel or refuse any order and limit quantities at its discretion. Upon placing an order on vyomchara.com or through our support center, you will receive an email confirmation. However, this does not constitute Vyomchara's acceptance of the order. Once we process your order and it is ready for shipping, you will receive a shipment notification, at which point a contract is formed.

7. Shipping & Delivery

7.1 Delivery Options

Vyomchara offers both standard and express delivery. Standard delivery is free for orders over a certain amount. For express delivery or orders below that amount, additional fees apply. Delivery is only available within covered PIN codes in India. Please review our Shipping & Delivery page for details.

7.2 Risk Transfer

Once we ship your products, the risk of loss or damage transfers to you when you or a designated person takes physical possession of the products.

8. Consumers Only

Vyomchara sells and ships products to end-user customers only. We reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

9. Product Availability and Limitations

Due to supply constraints or product popularity, Vyomchara may have to limit the number of products available for purchase. In rare cases, Vyomchara may confirm your order but later discover that it cannot supply the product. In such cases, Vyomchara will cancel the order and refund your payment in full.

10. GST and Tax Invoices

10.1 GSTIN Information

Providing correct GSTIN information is your responsibility. The GST invoice will include the details provided by you, including GSTIN, billing address, and shipping address. Vyomchara will not accommodate revisions to GST invoices after they are issued. Input tax credit is subject to GST law and rules.

10.2 Tax Collection at Source

Vyomchara reserves the right to collect Tax Collection at Source (TCS) as per applicable income tax provisions.

11. Responsible Use of Vyomchara Products

Vyomchara's products are designed with advanced technology for various industries and applications. However, they can potentially be misused in harmful and illegal ways, such as unauthorized surveillance, spying, or even terrorism. Vyomchara strictly prohibits the use of its products for any illegal activities and disclaims any liability arising from such misuse. It is the responsibility of the end-user to ensure compliance with all relevant laws and regulations.

12. Safety Concerns and Handling

Vyomchara's products require proper handling and care. Mishandling or improper use may result in serious injuries or accidents. Vyomchara does not assume responsibility for any injury, fatality, or property damage caused by improper handling or misuse of its products after the point of sale. We recommend that all users follow safety guidelines and protocols provided with the products to avoid any harm.

Vyomchara Private Limited Warranty Policy